Privacy Policy

1. Introduction & Scope

This Privacy Policy outlines how KAMAAR BEDDINGS SDN. BHD. (Company Registration No. 202601099881) (“KAMAAR Beddings”, “we”, “our”, or “us”) collects, uses, protects, and discloses personal information obtained through our official website, physical showroom studios, concierge lines, and related customer services in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

We collect information necessary to provide luxury sleep products and white-glove delivery services, including:

• Contact Information: Full name, telephone number, email address, delivery residence address, state, and 5-digit postcode.
• Order & Purchase Records: Mattress models selected, sizes, invoice numbers, delivery dates, and warranty registration details.
• Payment Verification: Transaction reference IDs, payment method tokens, and billing confirmations via CHIP In Asia. (We do not store your bank credentials or raw payment secrets).
• Digital Identifiers & Cookies: IP address, device type, browser settings, and user session cookies for cart persistence and bilingual preferences.

3. Purpose of Processing Personal Data

Your data is processed strictly for legitimate operational purposes:

• Processing, billing, and fulfilling your product order.
• Coordinating two-person white-glove bedroom delivery and in-home setup.
• Administering our 100-Night Sleep Trial and 10-Year Structural Warranty claims.
• Providing customer concierge support via telephone, WhatsApp, or email.
• Sending optional educational mattress care guides and exclusive promotional offers (only with your express consent).

4. Disclosure of Personal Information

We may share necessary data only with vetted service providers bound by strict confidentiality agreements:

• Logistics & Freight Crews: Authorized delivery partners responsible for delivering heavy mattresses directly into your residence.
• Payment Processors: CHIP In Asia (Chip Technology Sdn. Bhd.) for secure Bank Negara Malaysia & PayNet compliant FPX online banking, Touch 'n Go eWallet, and card settlements.
• Legal & Regulatory Authorities: When required by Malaysian court order, statutory regulation, or law enforcement.

5. Data Security & Storage Integrity

All communications between your browser and our web application are protected by 256-bit TLS (Transport Layer Security) encryption. Database records are maintained in secure facilities with restricted role-based operational permissions and audit logging.

6. Your Rights Under Malaysian Law

Under the Malaysian PDPA, you retain the right to:

• Request access to your stored personal records.
• Request correction of inaccurate or outdated contact information.
• Withdraw consent to receive marketing newsletters at any time via the unsubscribe link or contacting our concierge.