Refund & 100-Night Trial Policy

1. Jaminan Kepuasan Kilang 14 Hari & Pertukaran Produk

• Jaminan Kepuasan & Pertukaran Kilang terpakai untuk semua pembelian produk tilam toto, tilam kekabu, tilam asrama dan tekstil KAMAAR buatan Tunas Sinar Jaya Enterprise.
• Pemeriksaan 14 Hari: Pelanggan diberikan tempoh 14 hari selepas penerimaan untuk memeriksa mutu jahitan kilang, zip keliling dan keadaan tilam. Sebarang kecacatan pengilangan layak untuk pertukaran 1-ke-1 secara pantas.
• Pertukaran boleh diaturkan melalui kurier atau secara terus di gudang kilang kami di Tasek Gelugor, Pulau Pinang.

2. Mattress Condition Requirements

To qualify for a 100% full refund:

• The mattress must have been used with a protective mattress cover throughout the trial period.
• The mattress must be structurally sound and free from deliberate tears, severe biological stains, burns, smoke odor, or liquid damage.
• The original law tag/label attached to the mattress edge must remain intact for serial identification.

3. Complimentary Pickup & Zero Restocking Fees

Across Peninsular Malaysia, our logistics team will collect the mattress directly from your bedroom at zero cost to you. There are no restocking fees, no transport deductions, and no hidden penalties.

4. Pillows, Bed Linen & Accessories Policy

Due to strict health and personal hygiene regulations:

• Bantal gebu, sarung bantal peluk, cadar berzip dan comforter yang telah dibuka daripada bungkusan plastik lutsinar kilang adalah tidak boleh dikembalikan atas faktor kebersihan, melainkan terdapat kecacatan jahitan kilang yang nyata semasa mula diterima.
• Barangan yang belum dibuka dan masih dalam bungkusan asal kilang boleh ditukar dalam tempoh 14 hari selepas penerimaan.

5. Refund Timeline & Settlement

Once our logistics team has collected the mattress and verified its condition:

• A 100% full refund of the original purchase amount will be credited back to your original payment method (CHIP In Asia FPX Online Banking, Touch 'n Go eWallet, or Credit/Debit Card).
• Refunds typically reflect in your Malaysian bank account or credit card statement within 5 to 10 business days depending on your issuing bank.